What to do if a customer makes a reservation but does not cancel or show up?
For no-show bookings, where customers do not show up at the venue, there is no need for "redeeming" the booking; FunNow will still transfer funds to the merchant.
However, as FunNow customers have already completed payment at the time of booking, it is necessary to retain the entire booking period to avoid potential disputes.
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Can a customer use more than one voucher for one reservation?
No. One customer can only use one cash voucher per reservation order.
How would I know if a customer is using an eatigo cash voucher for their reservation?
If a customer used an eatigo cash voucher for their reservation, you can see that information in the FunNow Manager after each reservation.
How do I report a no show?
Only reservations with ‘Reserved’ and 'Confirmed' status can be marked as no-show. *Please note: No-show status can only be marked during the time period from Booking time + 15 minutes to Booking time + 24 hours. Step 1: Click on the navigation list ...
How do I report a no show?
Only reservations with ‘Reserved’ and 'Confirmed' status can be marked as no-show. *Please note: No-show status can only be marked during the time period from Booking time + 15 minutes to Booking time + 24 hours. In Bookings Page Step 1 : Click on ...
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Region Contact Number Service Time Taiwan｜Package / System Related +886-2-2719-1877 Monday to Friday 10:00 - 18:00 Taiwan｜Booking / Customer Related +886-965-385-825 Monday to Sunday 10:00 - 20:00 Hongkong +852-9688-2148 Monday to Sunday 10:00 - ...