- Even if the merchant notifies the platform in advance to cancel a reservation, once a customer completes the booking and receives the confirmation, the booking is considered valid. Failure to fulfill the service as scheduled is classified as an overbooking.
- According to platform policy, merchants are responsible for providing appropriate compensation to affected customers in overbooking situations.
⚠️ This compensation is for the customer — it is not a fee collected by the platform, nor is it a penalty charged to the merchant.
This policy ensures a trustworthy and consistent booking experience for customers. If you have any special circumstances, please contact your account manager or our support team for further assistance.