When a guest arrives without a prior booking and is seated immediately, you can create a walk-in in the inline iPad App. No notifications (SMS or email) are sent for walk-in guests. When creating a walk-in, only the number of guests is required. Name and phone number are optional and can be entered for customer management and future follow-ups.
Creating a Walk-in from the List View
1. Open the App and go to Book from the left-side menu
2. Tap List in the top-right corner
3. In the top-left corner of the screen, tap Walk-in
4. Enter the number of guests, and optionally the guest’s name and phone number
5. Once completed, swipe Slide to add at the bottom to finish creating the walk-in
Creating a Walk-in from the Floor Plan View
1. Open the App and go to Book from the left-side menu
2. Tap Floor Plan in the top-right corner and make sure the timeline is set to the current time
3. Tap the table where you want to seat the guests. A creation form will appear on the left side, switch to Walk-in tab
4. Enter the number of guests, and optionally the guest’s name and phone number
5. Once completed, swipe Slide to add at the bottom to finish creating the walk-in
Creating a Walk-in from the Timeline View
1. Open the App and go to Book from the left-side menu
2. Tap Timeline in the top-right corner
3. Tap the table slot on the timeline where you want to seat the guests. A creation form will appear on the left side, switch to Walk-in tab
4. Enter the number of guests, and optionally the guest’s name and phone number
5. Once completed, swipe Slide to add at the bottom to finish creating the walk-in
Reminder:
- Walk-ins can only be created for today or retroactively, future dates are not supported.
- Once created, the walk-in is considered seated immediately.
- If a walk-in has been marked as Cleared／Left, it is currently not supported to add back to a seated status.