If you want to verify whether a guest has successfully received booking-related notifications (such as confirmation, reminder, or cancellation messages), you can check the delivery status and channel (e.g., Email, LINE, SMS) through the iPad App.
Follow these steps to view notification details:
Checking Notification Status
1. Open the iPad App and tap List on the left menu, or use the search function to find the specific booking.
2. After selecting the booking, tap the orange arrow icon on the left to enter the Booking Records.
3. In the Booking Records screen, you can view the sending time, delivery channel, and current status of each notification.
If a notification fails to send, a mail icon with an exclamation mark (✉️❗️) will appear next to the reservation in the List view. We recommend double-checking if the customer's phone number or Email address has been entered correctly.
Explanation of Reminder Notifications and the "Notified" Label
The system sends a Booking Confirmation when a reservation is created and a Reminder Notification the day before the dining date. If a booking is created within the reminder window, the system will send a Reminder Notification directly and will not send a second notification.
The Notified label in the App List view specifically indicates that a Reminder Notification has been sent. It does not represent the status of other types of notifications. For example:
- For bookings created several days in advance: The system will first send a Booking Confirmation, but the Notified label will not appear in the List. You must check the Activity Log to see the status of this notification. The Notified label will only appear when the Reminder Notification is sent the day before the dining date.
- For same-day or next-day bookings (within the reminder window): The system will send a Reminder Notification immediately and instantly mark the reservation as Notified in the List.
To adjust the sending time for Reminder Notifications, please refer to this guide: 👉 How to Change the Sending Time of the Reminder Notification?
Notification Triggers and Scenarios
- Priority by Contact Method: If an Email is provided, the system will prioritize sending Email Notifications for creations or cancellations. If no Email is provided, the notification will be sent via WhatsApp or SMS instead.
- International Numbers: For international phone numbers, as long as the correct country code is entered, the system will send notifications to that number as usual.
- Automatic Triggers: The system automatically sends a notification to the guest whenever a merchant edits the Booking Date, Time, Phone Number, adds a Deposit, or Cancels the reservation.
- The 3-Minute Buffer: If an edit occurs within 3 minutes of the initial booking creation, the system treats it as the same action and will not send a duplicate notification. If you wish to re-send a notification, we recommend waiting at least 5 minutes after creation before performing an edit.
- Customer Self-Service: If a guest modifies their booking time or cancels the reservation themselves via the inline webpage, the system will not send an additional notification.
- Representative/Booker Information: If Representative Information is provided during booking, the system will prioritize sending notifications to the representative’s contact details (Phone or Email).