If a guest calls to cancel or the restaurant needs to cancel a booking due to operational reasons, the staff can directly delete the booking via the iPad App. Below are the steps:
1. Open the inline App on the iPad.
2. On the left menu, go to Book, then select the booking date.
3. Tap List in the top right corner to find the booking you want to delete.
4. Select the booking, then tap Delete at the bottom left. If the booking has already expired at the time of cancellation, tap Confirm No Show instead.
5. When the confirmation popup appears, tap Yes to proceed.
Please Note: If the booking has not yet expired, canceling it will trigger a notification to be sent to the guest. Bookings with an email address will receive notifications primarily via email. If there is no email, the notification will be sent via LINE or SMS. It is recommended that the restaurant confirm or communicate with the guest before proceeding with the cancellation.